ALL WOOD PRODUCTS SHIPPED IN 3-4 CALENDAR DAYS
ALL OTHER ORDERS SHIPPED IN 3-5 BUSINESS DAYS
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You may send back any unopened, unworn, unwashed merchandise for exchange in its original condition within 10 days of receiving your order. You will be responsible for ALL shipping fees. Exchange authorization is required.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).